Once a shipment is booked and pickup is generated, cancellation is not guaranteed. Cancellation requests will only be processed if the shipment hasn’t been picked up.
Refunds (if applicable) are only processed for failed shipments due to technical errors or service failure from KU Express’s end.
Refund requests must be submitted within 7 working days of order placement.
Prepaid shipping charges may not be refunded if the shipment is canceled after courier pickup.
To initiate a refund or cancellation request, please email us at support@kuexpress.in with your Order ID and reason for request. We will review and respond within 2-3 business days.
Approved Refund amount will be credited to original payment method within 10 business days
Note: KU Express reserves the right to approve or reject refund requests based on internal policy and courier partner status.